Dementia Care Home

Abbegale Lodge

9-11 Merton Road, Liverpool, Merseyside, L20 3BG

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
63/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds41
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
  • Last inspected2018-09-22

Save Abbegale Lodge to your shortlist

Keep a running list, add visit notes, and compare homes side-by-side. Free account — it takes a minute.

The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe staff who are attentive to residents' needs and quick to respond when concerns arise. There's a sense that the team takes time to understand each person they care for, keeping relatives updated about how their loved ones are doing.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare45
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-09-22

  • Is this home safe?

    Good
    Safe was rated Good at the August 2018 inspection. This suggests inspectors were satisfied with how the home managed risks to the people living there, including medicines management, safeguarding procedures, and staffing. However, the published summary provides no specific observations, staff ratios, or examples to allow families to assess what Good actually looked like in practice here. The home accommodates up to 41 residents, some with dementia and mental health conditions, which places particular demands on safe staffing at all hours.
    Verified by inspector
  • Is the care effective?

    Requires improvement
    Effective was rated Requires Improvement, making it the only domain below Good at the last inspection. This rating typically means inspectors found weaknesses in how well the home translates knowledge into practice, which can include care planning, staff training, healthcare access, or nutritional support. The published summary does not specify which aspect of Effective was found to be lacking. For a home that supports people with dementia and mental health conditions, this is a meaningful concern because effective care in these specialisms requires specific, regularly updated skills.
    Verified by inspector
  • Is this home caring?

    Good
    Caring was rated Good at the August 2018 inspection. Inspectors were satisfied that staff treated residents with respect and dignity and that the interactions they observed reflected a kind approach. The published summary does not include specific observations, resident quotes, or examples of how staff responded in practice. For a home that supports people with dementia, Good in Caring typically requires inspectors to have seen staff communicating patiently and adapting their approach to individual needs.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive was rated Good at the August 2018 inspection. This domain covers whether the home adapts its care to individual needs, provides meaningful activities, respects personal preferences, and handles complaints appropriately. The published summary gives no specific detail about the activities programme, how the home supports residents with dementia who may not be able to join group activities, or how individual histories and preferences are incorporated into daily life.
    Verified by inspector
  • Is the home well-led?

    Good
    Well-led was rated Good at the August 2018 inspection, representing one of the improvements from the previous Requires Improvement rating. A registered manager is named on the record. A Good rating here indicates that inspectors found a functioning governance structure, a culture that staff could speak into, and leadership that was taking responsibility for the quality of care. The published summary does not detail the manager's tenure, how long they had been in post, or the stability of the leadership team.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides specialist support for people living with dementia and those with mental health conditions. They welcome both younger adults under 65 and older residents, offering tailored care for different age groups and needs. For those living with dementia, the home offers specialist care from staff who understand the condition. The team works to maintain connections between residents and their families throughout the journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

63/ 100

DCC Family Score

Abbegale Lodge scores 63 out of 100. The home improved from Requires Improvement to Good overall, which is a genuinely positive sign, but the Effective domain still requires improvement and the inspection report provides very little specific detail to give families confident reassurance across most themes.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe staff who are attentive to residents' needs and quick to respond when concerns arise. There's a sense that the team takes time to understand each person they care for, keeping relatives updated about how their loved ones are doing.

Lens 02

What inspectors have recorded

The care team maintains professional standards while showing genuine kindness in their daily work. Families appreciate the proactive communication, with staff reaching out to share updates rather than waiting to be asked.

Lens 03

How it sits against good practice

If you're considering Abbegale Lodge, visiting in person will give you a real feel for how the team works with residents and families.

DCC Recommendation

Worth a visit

Abbegale Lodge, on Merton Road in Liverpool, was rated Good overall at its last inspection in August 2018, having previously been rated Requires Improvement. That improvement matters: inspectors found enough progress in safety, caring, responsiveness, and leadership to lift four of the five domains to Good. The home accepts residents with dementia, mental health conditions, and those over and under 65, making it a mixed and potentially complex environment. The significant concern is that the Effective domain remains at Requires Improvement, which typically signals weaknesses in care planning, training, or healthcare delivery. This is the domain most directly relevant to whether your parent's individual needs, including dementia-specific care, are genuinely understood and acted upon. Equally important: this inspection took place in August 2018, over six years ago. A monitoring review in July 2023 found no cause to change the rating, but it did not involve a fresh inspection visit. A great deal can change in six years, including management, staffing, and the profile of residents. Before visiting, ask the home what has changed since 2018, who the current registered manager is, and whether they can show you the most recent internal audit or quality report.

The three questions to ask when you visit

Save this home. Compare it against your shortlist.

Let our analysis show you how Abbegale Lodge measures up against the other homes you’re considering. Free account.

Create free account →

In Their Own Words

How Abbegale Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Abbegale Lodge says about itself

Caring staff who keep families connected and informed

Abbegale Lodge – Expert Care in Liverpool

When you're looking for the right care, knowing that staff genuinely care about residents and stay in touch with families makes all the difference. Abbegale Lodge in Liverpool provides residential care with a focus on keeping families informed and involved. The home specialises in supporting people with dementia and mental health conditions, welcoming both younger adults and those over 65.

Care & specialisms

Who they care for

    The home provides specialist support for people living with dementia and those with mental health conditions. They welcome both younger adults under 65 and older residents, offering tailored care for different age groups and needs.

    How they describe their dementia care

    For those living with dementia, the home offers specialist care from staff who understand the condition. The team works to maintain connections between residents and their families throughout the journey.

    “If you're considering Abbegale Lodge, visiting in person will give you a real feel for how the team works with residents and families.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

    Download Your Checklist

    No registration required to download. Free.

    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

    FAQs Related to Care Homes increasing support care

    How often to visit a parent with dementia in a care home — and what makes a visit actually matter

    read this FAQ

    Care home fees and dementia — who pays, who doesn't, and what determines the difference

    read this FAQ

    Do you have to sell the house to pay for dementia care? The options most families don't know about

    read this FAQ

    The 7-year rule and care home fees — what it actually means and why it's misunderstood

    read this FAQ

    How much the NHS will pay for a care home — and what happens when the home costs more

    read this FAQ

    NHS Continuing Healthcare and dementia — who qualifies, how to apply, and what to do if refused

    read this FAQ

    When the NHS pays for dementia care — the two situations and how to access both

    read this FAQ

    What the NHS actually covers in dementia care — and the funding most eligible families never claim

    read this FAQ
    We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies.
    Accept